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Cisco Customer Success Manager Sample Questions (Q25-Q30):

NEW QUESTION # 25
Which factor delays time to value?

A. loss of project sponsor
B. unreviewed Success Plan
C. unpaid invoice
D. negative Net Promoter Score

Answer: A

NEW QUESTION # 26
Why is it convenient to tie business outcomes and the customer value proposition?

A. Because it accelerates the time to market of new products and solutions while maintaining a reasonable cost structure.
B. Because it keeps the value proposition unchanged, it is easier for stakeholders to claim for accountability.
C. Because this way you can establish fixed business goals and priorities and facilitate the deployment project management.
D. To reduce complexity for stakeholders, it is easier for them to describe the benefits and to influence others to gain support.

Answer: D

NEW QUESTION # 27
What is a lagging indicator of the customer achieving the value proposition?

A. movement to evaluate stage
B. contract renewal
C. product deployment
D. decrease in the number of problem reports

Answer: B

NEW QUESTION # 28
A large university has deployed a new IT solution designed to improve the overall student and staff experience.
Which approach to measure success is the best?

A. Combination of tailored surveys and IT tools-based metrics
B. Measure the number of complaints raised by students
C. Twice yearly student and staff surveys with two questions related to IT
D. Implement staff Super Users to provide feedback

Answer: B

Explanation:
Explanation
Explanation/Reference:

NEW QUESTION # 29
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?

A. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase The CSM supports sales with use cases and testimonials for proposed solutions.
B. The accelerated pace of innovation in the era of the Internet of Things confuses many customers A CSM helps sales position the right technologies that will accelerate success for their business.
C. IT is increasingly adopting new consumption models In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realised The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.
D. Service organizations must evolve from a "break fix' business model to proactive and pre-emptive services that help prevent problems for customers before they arise arid accelerate solution adoption The CSM advises the professional services team on the best services to position.

Answer: B

NEW QUESTION # 30
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